Privacy policy

We currently hold six categories of personal information about you: 

1. Name 

2. Company Name 

3. Job title / function 

4. Business email address 

5. Business telephone number 

6. Mobile phone number

Your personal data was collected from a number of sources:

• our sales team entering contact data from face to face conversations, email communication etc., 
• the contact information you supplied when creating an account with us either online or paper based
• attending Routeco or our partners’ events

We only use cookies that are strictly necessary to provide certain basic functions within our eCommerce facility. A cookie is created when you visit our site and allows us to maintain your shopping basket before logging in. Find out more about cookies here: https://ico.org.uk/for-thepublic/online/cookies/ 

We use the following type of cookie: 

Analytics cookies that anonymously remember your computer / device you use to visit our website. These are used to keep track of visits to the website and help us to understand how the website is used. We might use this information to serve advertisements that may be of interest to you on other websites.

Service cookies that help to make our website efficiently as possible, e.g. remember your registration and login details, remember what products you have added to your basket. Data collected is not personally identifiable information.

The legitimate interest and our legal basis for holding your information is so we can provide you with information about the existing and new services that we believe will be of benefit to you. These services include: order updates, new products, events, latest news and price updates.

• We use your details so that we can communicate with you by email or phone 
• The personal information we hold is stored and processed securely in line with the UK government’s guidelines for Cyber security controls, Cyber Essentials* 
• We sometimes share your personal data with trusted third parties. When we share data we only provide the information they need to perform their specific services. For example: delivery companies, direct marketing companies who provide the platform that allows us to keep you updated.

We do not use your information for profiling

The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information or you want us to delete your personal data

If at any point, you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under the current Data Protection laws.

These rights include: 

• Right of access 
• Right to rectification 
• Right to erasure
• Right to restriction of processing 
• Right to data portability 
• Right to object 

For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protectionreform/overview-of-the- gdpr/individuals-rights/

Please contact the Data Protection Officer for Routeco Limited  

To unsubscribe from receiving marketing information please email  

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. 

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can contact the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113. 

* For more information about Cyber Essentials please visit: https://www.gov.uk/government/publications/cyber-essentialsscheme-overview

This Privacy Policy applies to the Personal Data processed for the Purposes detailed in point 2. “For what Purposes do we collect and process your Personal Data?” through this Site.

Different privacy policies may apply to other processing activities performed by Sonepar and/or other Sonepar Group Affiliates (including, if and when You order or purchase goods from said entities).

We will amend this Privacy Policy as required and from time to time to take into account modifications of the Personal Data processing activities undertaken through this Site as well as legal and regulatory evolutions pertaining to the protection of Personal Data.

The Site will be updated accordingly so as for You to always be aware of what Personal Data we collect through this Site, how we use it, and under what circumstances we share information with others.

As such, we advise that You consult this Privacy Policy regularly.

This Privacy Policy has been drafted in English. Although translations in other languages of this Privacy Policy may be available, such translations may not be up to date or complete. Accordingly, You agree that in the event of any conflict between the English language version of the Privacy Policy and any other translations relating thereto, the English language version of the Privacy Policy shall prevail.