Frequently asked questions

Will my existing orders with Routeco be transferred to the new platform?

Yes, your existing Routeco orders and account history will be accessible on the new platform.

Can I modify an order once it's been validated?

For Routeco orders, modifications to confirmed orders are not possible online. Please contact Routeco customer service for assistance.

How can I track my Routeco order?

Your recent Routeco orders are displayed on your dashboard once logged in. This provides quick access to detailed order status.

How will I know when my Routeco order has been delivered?

The delivery status and proof of delivery for your Routeco orders can be found on the order details page.

Will my Routeco login credentials change on the new platform?

For the new Routeco platform, you will need to create a new password via an activation email sent to your registered address. Your email remains your username.

Can I manage user permissions in my Routeco account?

Admin users on Routeco's platform can manage permissions of other users under the same account via the User List page.

How can I manage multiple Routeco customer accounts?

Switch between multiple Routeco accounts easily using the account navigation on our platform.

Can I still use the Quick Basket functionality?

Yes we still have Quick Basket functionality. This is now called Quick Add. To upload your products, download the template, fill it out using any of the references available on the product details page alongside their quantities, and upload it.

How long does Routeco archive invoices?

Routeco invoices are accessible and downloadable from your account for the previous 12 months.

How can I see detailed pricing for Routeco products?

Click on the tooltips next to product prices for detailed discount, tax and fee breakdowns.

Will I still see my discounts and SPAs

Yes. These are still available for you to apply and remove in the cart section of the website. The Ecommerce platform will calculate the best price for you based on the SPAs you have selected, please ensure you have only applicable SPAs selected for this transaction. Incorrect SPAs will be retrospectivity removed if used incorrectly.

Can I collect from my local service centre?

No all stock is only available from our central distribution centre. If in stock and ordered before 5:30pm, this will be despatched on a next day delivery. You can also choose a delivery day of your choice.

How does Routeco personalise product recommendations?

Routeco uses your purchase history to tailor product recommendations, improving over time.

How can I modify my delivery options in the Routeco cart?

You can choose from your existing delivery addresses, should you need a new delivery address creating you will need to contact Routeco customer services.

When will my Routeco order be delivered?

Delivery or pickup dates for Routeco orders are provided at the checkout stage.

Can I include special instructions with my Routeco order?

Add any additional notes or instructions during the checkout process.

How do I request a quote from Routeco?

Add products to your basket and click the button to ask for a quote.

Does Routeco offer technical support for products purchased through the e-commerce platform?

Routeco provides comprehensive technical support for all our products. Contact our support team for assistance.

Who do I contact if I need support on the new platform?